FAQ

sixs 6 FAQ — from deposits to responsible gambling

Here you will find clear answers to the most frequently asked questions from Bangladeshi players about depositing money on the sixs 6 platform, identity verification (KYC), customer support, live casino and responsible gambling. Browse the sections below to find your question.

Contents

How to deposit money

Depositing money into your account at sixs 6 is simple and fast. You can deposit directly after sixs 6 Login using popular mobile banking methods including bKash, Nagad and Rocket.

The minimum deposit at sixs 6 is ৳200 — this applies to all payment methods: bKash, Nagad, Rocket and bank transfer. Starting with a small amount, you can begin playing in any section, whether slots or live casino. There is also an opportunity to receive a 150% bonus on your first deposit.

Log in to your sixs 6 account, go to the "Deposit" option and select Nagad as the payment method. Send the required amount from your Nagad app to the number shown on screen, then submit the transaction ID. The amount is usually added to your account quickly. The minimum deposit is ৳200.

Sometimes a balance update may take a little time due to network delays. First, try refreshing the page. If the balance has not appeared within a few minutes, contact sixs 6 customer support via live chat and provide the transaction ID and the amount deposited. The issue will be resolved promptly.

sixs 6 uses SSL encryption, so your bKash transaction details remain secure. When depositing, send only to the number displayed directly on the site's deposit page — not to any other number. Following the correct steps makes a bKash deposit safe and fast. Do not miss your first deposit, as it qualifies for the sixs 6 bonus.

sixs 6 does not deduct any separate processing charge for deposits. However, your mobile banking provider (such as bKash, Nagad or Rocket) may apply its own charges — please confirm this with your provider. For bank transfers, follow your bank's own policies.

Identity verification (KYC)

sixs 6 follows a KYC verification process to confirm the identity of each user and keep accounts secure. This is done to protect your account and your funds.

The KYC (Know Your Customer) process confirms that the person who registered the account is its actual owner. It helps prevent account theft, fraud and unauthorised transactions. This step is essential to protect your funds at sixs 6.

sixs 6 may request verification before your first significant withdrawal or if unusual activity is detected on your account. Completing verification voluntarily right after registration keeps the withdrawal process smooth later on.

Yes. sixs 6 stores your KYC documents using SSL encryption and secure servers. This information is not shared with third parties. You can read the Privacy Policy for full details on how your personal data is used and stored.

sixs 6 generally accepts a National ID (NID), passport or driving licence. The image must be clear and legible, and the details must match the information provided at registration. A utility bill or bank statement may also be required for address verification.

Customer support

The sixs 6 customer service team is available to help seven days a week, twenty-four hours a day. Support is available in both Bengali and English.

Yes. The sixs 6 customer support team responds in both Bengali and English. Support in Bengali is provided specifically with Bangladeshi players in mind, so you can explain your issue comfortably in your own language.

sixs 6 offers two support channels: 24/7 live chat and email support. Live chat is the fastest option for immediate issues. Use email when you need to ask detailed questions or send documents. Phone support and SMS are not available.

Yes. sixs 6 support is available 24 hours a day, 7 days a week, 365 days a year. If you have a problem at any time of night or early morning, send a message via live chat — the support team is available at all times.

For a faster resolution, have the following ready in advance: your sixs 6 username or registered mobile number; a description of the issue (when it occurred, what message appeared); for transactions, the transaction ID and amount; and a screenshot if needed. Having these on hand helps resolve the issue more quickly.

Live casino Q&A

At sixs 6, live dealer games from multiple studios are available, including Evolution, Pragmatic Play Live and Ezugi. You can find full details about live casino at sixs 6 Casino.

In live dealer games, a professional dealer runs the game via a direct video stream from a real studio. You place your bets from a browser or app and see the results in real time. Live Baccarat, Live Roulette and Live Teen Patti are popular at sixs 6.

Baccarat is a relatively simple card game. Between two hands — Player and Banker — whichever is closer to 9 wins. You can bet on Player, Banker, or Tie. sixs 6 live Baccarat has tables at various stake levels, so both new and experienced players can find a table that suits them.

Yes, sixs 6's live casino runs smoothly on mobile browsers and the app. Keep a stable internet connection (Wi-Fi or 4G) for the best experience. Live streaming works without interruption on both Android and iOS.

sixs 6 live casino tables are built for different budget levels. Options range from low-stake tables all the way up to high-stake ones. The table limits are shown on screen before you enter each game, making it easy to pick a table that fits your budget.

Responsible Play

sixs 6 believes gaming should be a source of entertainment, not stress. To learn more about playing responsibly, visit the Responsible Gaming page. This section applies only to users aged 21 and above.

sixs 6's responsible gaming team is ready to help you. Contact us via live chat or email to set up self-exclusion or a cooling-off period. You can also seek advice from mental health support organisations in Bangladesh.

Yes. sixs 6 lets players set their own deposit limits. You can use this to fix a maximum deposit amount on a daily, weekly, or monthly basis. To activate this limit, contact customer support or check your account settings.

During a cooling-off period, your account is paused for a set time (for example, 7 days or 30 days). With self-exclusion, your account can be closed for a longer period. To activate either option at sixs 6, notify the support team — they will act promptly.

Some warning signs are: spending beyond your budget, repeatedly returning to play to recover losses, having problems in relationships or work because of gambling, and being unable to stop even when you try. If you notice these signs, speak with the sixs 6 support team.

No. All casino and betting activities at sixs 6 are for persons aged 21 and above only. Age is verified during registration and confirmed through the KYC process. Minors are not permitted to open an account.

Still have questions? We are ready to help.

If you have any issue or question beyond the ones above, the sixs 6 support team is available around the clock. Support is provided in both Bengali and English.

24/7 Live Chat
Email Support

Use the live chat button at the bottom right of the site to get support, or write to the support email.

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